Contact Us

Give us a call. We’re around M-F 8am-5pm. We can be reached at (800) 311-7275.

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Any item shipped to you from The One Cup Project Store may be returned for a merchandise credit that can be used on a future The One Cup Project Store orders. Refund checks are not available for gift returns. Shipping is non-refundable. Returns older than 60 days will be issued merchandise credit (electronic gift certificate). Returns for orders originally purchased with a One Cup Project gift card will be issued a merchandise credit. Merchandise credits may be redeemed at The One Cup Project Store and are not redeemable in any of Silver Cup Coffee’s retail locations.

How do I return a package?

Return your package to:
The One Cup Project Returns
16929 Hwy 99 Ste 100
Lynnwood, WA 98037

Include a note citing the reason for your return. A One Cup Project representative with contact you when your package is received.

Our Customer Service hours are Monday-Friday 8 a.m. – 5 p.m. PT.

What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via email or call us toll free at (800) 311-7275. Our Customer Service hours are Monday-Friday 8 a.m. – 5 p.m. PT.